COVID-19 Emergency Information For Clients

Estimated Reading Time: 5 min | Last Updated: February 1st, 2021

What To Do In A Pet Emergency During Coronavirus (COVID-19)

This page has been put together for pet owners to keep them up-to-date on what to do in a pet emergency during the coronavirus (COVID-19 ) pandemic as it unfolds in Australia.

What to expect from Perth Vet Emergency during the COVID February 2021 lockdown

What to expect when you get to Perth Vet Emergency

We ask for your understanding as we implement changed safety measures in line with Government COVID-19 recommendations to help us give your pet the best care and for your health and safety.

If you are in the position to let us know that you will be arriving, please call us before coming down to us. We encourage you to use your bathroom prior to visiting us as we do not have a toilet available on our premises.

Upon arrival, we’ll greet you at the front door. Due to COVID-19, our Client Care Team will ask you a few short questions about your pet’s health as well as your current health. Please note, if you are COVID-19 positive you can still visit us. We have increased health and safety measures to ensure we can see all clients and welcome you to our hospital.

We’ll ask you to wait in your car while we see your pet, and we’ll text you a link to an electronic form for you to complete the details we will need. If your pet has life-threatening injuries, please push the buzzer to the left of our entrance door on arrival to speak with a member of the team.

Patient Consultation

Rest assured once we have seen your pet, one of our vets will phone to discuss a treatment plan with you and discuss an estimate. You will be given instructions on how to pay a deposit for your pet’s treatment.


We will explain how your pet’s treatment plan will work and you’ll have plenty of opportunities to ask us any questions. We are here to help put your mind at ease when discussing your pet’s treatment. Rest assured our hospital has state-of-the-art medical equipment to help your best friend – some of which is identical to that used in a human emergency hospital.

Picking up your pet

If your pet has been cleared to go home by a vet, we will phone you to give you a time to collect them. When you arrive we will:

  • Give you an update on your pet, including any medications/things you need to know to continue care at home and with your primary vet
  • Give you all the information you need to pay the remainder of your account

Our team will bring your furry friend to our front door where you can collect them from us.

Frequently Asked Questions

What should I do if I have a pet emergency during the coronavirus (COVID-19) pandemic?

After business hours, on public holidays or on weekends please phone us on (08) 6244 2584. Within normal business hours please call your local vet.

Do I need to make an appointment?

No. You won’t need to book an appointment, you can come straight to us. However wherever possible, please phone the hospital first to let us know you’re on your way so we can be prepared for you. As well as relaying information about your pet’s condition, you may be asked some questions about your health and any possible contact with COVID-19 positive individuals. This will help us decide the best way to help you and your pet when you arrive at the hospital. We ask that only one person accompanies the pet into the building in order to do our part to minimise the number of people in our hospital and maintain social distancing.

What do I do if I am currently under quarantine order or have been diagnosed with COVID-19 and need to bring my pet to you?

If possible please arrange a family member or friend who:

  • Is not been diagnosed with COVID-19, and;
  • Who has not been in close contact with a diagnosed person to bring your pet to the hospital.

If you are unable to arrange for someone else to bring your pet to us, we can still see your pet:

  • Once you arrive at our hospital, please wait in your car and we will come out to help you;
  • Phone us from the car park to let us know you have arrived;
  • A nurse will then come out to collect your pet and take them into the hospital. The vet will then perform a consultation with you via phone or video call.

How are you keeping your hospitals safe?

We have strict processes in place to ensure hygiene and safety at all times. During this outbreak of coronavirus (COVID-19) we will be increasing the frequency of regular cleaning of high-touch surfaces. This includes and is not limited to all reception surfaces. Due to bathrooms being a high-risk area for infection transmission, we don’t have a bathroom available for use – where possible please use your own bathroom before visiting us. We also ask to use our hand sanitiser when you enter the building, and to observe the markers on the floor to maintain social distancing measures.

Can I visit my pet in hospital?

In normal circumstances, we encourage you to visit your pet, however, in the current conditions we will be asking you to refrain from visiting your pet in order to reduce the risk to yourself and our team members. For patients staying in hospital, our team will be taking photos and/or video clips to help you feel closer to your pet during this difficult time.

Where can I find up-to-date information on the impact of coronavirus (Coronavirus (COVID-19) and pets?

With so much misinformation online, our vets, together with our partners at Animal Emergency Service, have put together answers to questions they are frequently being asked about coronavirus and pets. Visit the blog here: Coronavirus and Pets.

Are you accepting cash as a form of payment during the coronavirus (COVID-19) outbreak?

We are still accepting cash, however, our team will be wearing gloves for all cash handling. Where possible we ask for payments to be made by EFTPOS, credit cards, or through our secure online payment gateway to reduce the risk of infection transmission.

My financial circumstances have changed due to the coronavirus (COVID-19), do you offer payment plans?

We want to reassure you we are committed to discussing your options for the best and most affordable pet treatment for your situation. Some of the alternative payment options we offer include: Our vets will work with you to find an alternative treatment plan to suit your financial circumstances If you require assistance, we can help you to apply for payment plans We are still accepting cash, but if possible we ask for payments to be made by EFTPOS, credit cards, or through our secure online payment gateway We also recommend pet insurance to give you peace of mind, and are happy to process claims on your behalf If your pet requires care and you are concerned about costs, please contact us.

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