Information For Vet Practices During The COVID-19 Pandemic
This page has been put together for vet practices to keep up-to-date on what their clients should do in a pet emergency during the coronavirus (COVID-19 ) pandemic as it unfolds in Australia.
Last updated: 06/04/2020 – 12:38pm
Frequently Asked Questions
What are you advising pet owners to do if they have a pet emergency during the coronavirus (COVID-19) pandemic?
Outside of business hours we are asking them to contact us on (08) 6244 2584.
Are you changing your opening hours?
What should pet owners do if they are under quarantine or have been diagnosed with COVID-19 and need to bring their pet to see an emergency vet?
- Is not been diagnosed with COVID-19, and;
- Who has not been in close contact with a diagnosed person to bring their pet to the hospital.
If they are unable to arrange for someone to bring their pet to us, we ask them to:
- Once they arrive at our hospital, they will be asked to wait in their car and we will come out to help them;
- To phone us from the car park to let us know they have arrived;
- A nurse will then come out to collect their pet and take them into the hospital. The vet will then perform a consultation with the owner via phone or video call.
How are you keeping your hospital safe?
Can pet owners still visit their pets in the hospital?
Where can pet owners stay up-to-date with the latest information about coronavirus (COVID-19) and pets?
What to do if you are concerned about one of your patients
- If clients phone us during regular practice hours we will ask if they have tried to contact you first. If they have tried to contact you and your business has closed, we will encourage them to find a local vet in their area.
- You will always receive a full patient history back from Perth Vet Emergency if we see your client.
- If you have further concerns after your client has seen us, you are welcome to discuss their visit with a vet by calling the clinic directly on the phone number at the top of this page.
Measures to consider putting in place during the COVID-19 pandemic
In addition to considering an after-hours or answering message service, we also recommend the following:
- Keep hand sanitiser at reception Keep hand sanitiser stations in each consultation room
- Have signage asking clients to use hand sanitiser on arrival
- Offer to supply clients with a face mask if they are feeling unwell
- We recommend the use of Virkon as this currently offers the best protection against coronavirus. Virkon will need to be applied and left for 15 minutes for full effect – consider your current practices and adjust accordingly
- Wipe down the Eftpos machine after each transaction with alcohol wipes
- Limit pens used between transactions
- Clean floors and benches with Virkon where possible
- Wipe down phones and keyboards
- Practice good hygiene such as washing your hands, avoid touching your face
- Keep a 1-metre distance between you and your clients where possible
Are you accepting cash as a form of payment during the coronavirus (COVID-19) outbreak?
Are you offering alternative methods of payment for clients whose financial circumstances have changed due to coronavirus (COVID-19)?
Some of the alternative payment options we offer include:
- Our vets will work with clients to find an alternative treatment plan to suit their financial circumstances If clients require financial assistance, we can help them with applying for payment plans
- We are still accepting cash, but we are asking clients, when possible, for payments to be made by EFTPOS, credit cards, or through our online secure payment gateway
- We also recommend pet insurance to our clients to give them peace of mind. We can assist in processing their claims
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